{"id":25,"date":"2025-12-18T02:50:41","date_gmt":"2025-12-18T02:50:41","guid":{"rendered":"https:\/\/softwareperu1.com\/support\/"},"modified":"2026-03-20T09:22:27","modified_gmt":"2026-03-20T14:22:27","slug":"soporte","status":"publish","type":"page","link":"https:\/\/softwareslatam.com\/co\/soporte\/","title":{"rendered":"Soporte"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"25\" class=\"elementor elementor-25\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-98cb533 e-flex e-con-boxed e-con e-parent\" data-id=\"98cb533\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-91ee921 elementor-widget elementor-widget-heading\" data-id=\"91ee921\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">\u00bfC\u00f3mo podemos ayudarte?\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0fda2fc elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"0fda2fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-xl text-primary-foreground\/90 mb-8\">Encuentra soluciones r\u00e1pidas a los problemas m\u00e1s comunes o agenda una cita con nuestro equipo de soporte.<\/p><div class=\"relative max-w-xl mx-auto\">\u00a0<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ddf3828 elementor-widget__width-initial ekit-advanced-search-style-default elementor-widget elementor-widget-elementskit-advanced-search\" data-id=\"ddf3828\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-advanced-search.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-advanced-search-wrapper\">\n\t\t\t\t\t<form data-settings=\"{&quot;postType&quot;:[&quot;post&quot;],&quot;postsPerPage&quot;:5,&quot;order&quot;:&quot;DESC&quot;,&quot;keywordOff&quot;:true,&quot;enableBlur&quot;:true,&quot;keywordsRank&quot;:5,&quot;keywordsLimit&quot;:5,&quot;searchIcon&quot;:&quot;&lt;i aria-hidden=\\&quot;true\\&quot; class=\\&quot;icon icon-right-arrow\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;showThumbnail&quot;:&quot;&quot;,&quot;showContent&quot;:&quot;&quot;,&quot;styleSelect&quot;:&quot;default&quot;,&quot;excludeCategory&quot;:[],&quot;includeCategory&quot;:[],&quot;resultLabel&quot;:&quot;Resultados:&quot;}\" method=\"POST\" action=\"https:\/\/softwareslatam.com\/co\/wp-json\/elementskit\/v1\/advanced-search\/\" name=\"ekit-adv-search-form-ddf3828\" role=\"search\" id=\"search-form-ddf3828\">\n\t\t\t<ul class=\"ekit-advanced-search-option\">\n\t\t\t\t<li class=\"ekit-search\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"ekit-adv-search-plhdr-icon\">\n\t\t\t\t\t\t\t<svg class=\"ekit-svg-icon icon-search11\" viewBox=\"0 0 32 32\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M30.938 29.538l-7.363-7.363c1.825-2.225 2.925-5.075 2.925-8.181 0-7.125-5.781-12.906-12.906-12.906-7.131 0-12.906 5.781-12.906 12.906s5.775 12.906 12.906 12.906c3.106 0 5.95-1.094 8.175-2.919l7.363 7.356c0.5 0.5 1.306 0.5 1.806 0 0.5-0.494 0.5-1.306 0-1.8zM13.594 24.331c-5.706 0-10.344-4.637-10.344-10.338s4.638-10.344 10.344-10.344c5.7 0 10.344 4.644 10.344 10.344s-4.644 10.338-10.344 10.338z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\n\t\t\t\t\t<input class=\"search-field\" type=\"text\" name=\"s\" id=\"search\" value=\"\" placeholder=\"Buscar errores, gu\u00edas, problemas...\">\n\t\t\t\t\t<div class=\"ekit-adv-search-loader-closer\">\n\t\t\t\t\t\t<span class=\"ekit-adv-search-loader\"><\/span>\n\t\t\t\t\t\t<span class=\"ekit-adv-search-closer\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" fill=\"currentColor\" class=\"bi bi-x\" viewBox=\"0 0 16 16\">\n\t\t\t\t\t\t\t\t<path d=\"M4.646 4.646a.5.5 0 0 1 .708 0L8 7.293l2.646-2.647a.5.5 0 0 1 .708.708L8.707 8l2.647 2.646a.5.5 0 0 1-.708.708L8 8.707l-2.646 2.647a.5.5 0 0 1-.708-.708L7.293 8 4.646 5.354a.5.5 0 0 1 0-.708z\" \/>\n\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<\/ul>\n\t\t<\/form>\n\t\t\t\t\t\t\t<div class=\"ekit-advanced-search-result\">\n\t\t\t\t\t\t<div class=\"ekit-search-result-items\"> <\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ee9dae5 e-flex e-con-boxed e-con e-parent\" data-id=\"ee9dae5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e167f8 elementor-widget elementor-widget-button\" data-id=\"2e167f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#base\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-book\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M448 360V24c0-13.3-10.7-24-24-24H96C43 0 0 43 0 96v320c0 53 43 96 96 96h328c13.3 0 24-10.7 24-24v-16c0-7.5-3.5-14.3-8.9-18.7-4.2-15.4-4.2-59.3 0-74.7 5.4-4.3 8.9-11.1 8.9-18.6zM128 134c0-3.3 2.7-6 6-6h212c3.3 0 6 2.7 6 6v20c0 3.3-2.7 6-6 6H134c-3.3 0-6-2.7-6-6v-20zm0 64c0-3.3 2.7-6 6-6h212c3.3 0 6 2.7 6 6v20c0 3.3-2.7 6-6 6H134c-3.3 0-6-2.7-6-6v-20zm253.4 250H96c-17.7 0-32-14.3-32-32 0-17.6 14.4-32 32-32h285.4c-1.9 17.1-1.9 46.9 0 64z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Base de Conocimiento<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c176693 elementor-widget elementor-widget-button\" data-id=\"c176693\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#cita\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-calendar-check\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 64h-48V12c0-6.627-5.373-12-12-12h-40c-6.627 0-12 5.373-12 12v52H160V12c0-6.627-5.373-12-12-12h-40c-6.627 0-12 5.373-12 12v52H48C21.49 64 0 85.49 0 112v352c0 26.51 21.49 48 48 48h352c26.51 0 48-21.49 48-48V112c0-26.51-21.49-48-48-48zm-6 400H54a6 6 0 0 1-6-6V160h352v298a6 6 0 0 1-6 6zm-52.849-200.65L198.842 404.519c-4.705 4.667-12.303 4.637-16.971-.068l-75.091-75.699c-4.667-4.705-4.637-12.303.068-16.971l22.719-22.536c4.705-4.667 12.303-4.637 16.97.069l44.104 44.461 111.072-110.181c4.705-4.667 12.303-4.637 16.971.068l22.536 22.718c4.667 4.705 4.636 12.303-.069 16.97z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Agendar cita<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-404fd33 elementor-widget elementor-widget-button\" data-id=\"404fd33\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-whatsapp\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M380.9 97.1C339 55.1 283.2 32 223.9 32c-122.4 0-222 99.6-222 222 0 39.1 10.2 77.3 29.6 111L0 480l117.7-30.9c32.4 17.7 68.9 27 106.1 27h.1c122.3 0 224.1-99.6 224.1-222 0-59.3-25.2-115-67.1-157zm-157 341.6c-33.2 0-65.7-8.9-94-25.7l-6.7-4-69.8 18.3L72 359.2l-4.4-7c-18.5-29.4-28.2-63.3-28.2-98.2 0-101.7 82.8-184.5 184.6-184.5 49.3 0 95.6 19.2 130.4 54.1 34.8 34.9 56.2 81.2 56.1 130.5 0 101.8-84.9 184.6-186.6 184.6zm101.2-138.2c-5.5-2.8-32.8-16.2-37.9-18-5.1-1.9-8.8-2.8-12.5 2.8-3.7 5.6-14.3 18-17.6 21.8-3.2 3.7-6.5 4.2-12 1.4-32.6-16.3-54-29.1-75.5-66-5.7-9.8 5.7-9.1 16.3-30.3 1.8-3.7.9-6.9-.5-9.7-1.4-2.8-12.5-30.1-17.1-41.2-4.5-10.8-9.1-9.3-12.5-9.5-3.2-.2-6.9-.2-10.6-.2-3.7 0-9.7 1.4-14.8 6.9-5.1 5.6-19.4 19-19.4 46.3 0 27.3 19.9 53.7 22.6 57.4 2.8 3.7 39.1 59.7 94.8 83.8 35.2 15.2 49 16.5 66.6 13.9 10.7-1.6 32.8-13.4 37.4-26.4 4.6-13 4.6-24.1 3.2-26.4-1.3-2.5-5-3.9-10.5-6.6z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Whatsapp Directo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f3ab8a9 e-flex e-con-boxed e-con e-parent\" data-id=\"f3ab8a9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8834e37 elementor-widget elementor-widget-heading\" data-id=\"8834e37\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Categor\u00edas de Soporte<\/span>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2982ba8 elementor-widget elementor-widget-menu-anchor\" data-id=\"2982ba8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"base\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e98adf e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"9e98adf\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;tabs_justify_horizontal&quot;:&quot;center&quot;,&quot;tabs_justify_horizontal_mobile&quot;:&quot;center&quot;,&quot;horizontal_scroll_mobile&quot;:&quot;disable&quot;,&quot;horizontal_scroll&quot;:&quot;disable&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"166300383\" aria-label=\"Pesta\u00f1as. 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class=\"e-n-tab-title-text\">\n\t\t\t\tActivaci\u00f3n de Licencias\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1663003832\" data-tab-title-id=\"e-n-tab-title-1663003832\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1663003832\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t<span class=\"e-n-tab-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-download\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M216 0h80c13.3 0 24 10.7 24 24v168h87.7c17.8 0 26.7 21.5 14.1 34.1L269.7 378.3c-7.5 7.5-19.8 7.5-27.3 0L90.1 226.1c-12.6-12.6-3.7-34.1 14.1-34.1H192V24c0-13.3 10.7-24 24-24zm296 376v112c0 13.3-10.7 24-24 24H24c-13.3 0-24-10.7-24-24V376c0-13.3 10.7-24 24-24h146.7l49 49c20.1 20.1 52.5 20.1 72.6 0l49-49H488c13.3 0 24 10.7 24 24zm-124 88c0-11-9-20-20-20s-20 9-20 20 9 20 20 20 20-9 20-20zm64 0c0-11-9-20-20-20s-20 9-20 20 9 20 20 20 20-9 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style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t<span class=\"e-n-tab-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-window-close\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M464 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h416c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48zm0 394c0 3.3-2.7 6-6 6H54c-3.3 0-6-2.7-6-6V86c0-3.3 2.7-6 6-6h404c3.3 0 6 2.7 6 6v340zM356.5 194.6L295.1 256l61.4 61.4c4.6 4.6 4.6 12.1 0 16.8l-22.3 22.3c-4.6 4.6-12.1 4.6-16.8 0L256 295.1l-61.4 61.4c-4.6 4.6-12.1 4.6-16.8 0l-22.3-22.3c-4.6-4.6-4.6-12.1 0-16.8l61.4-61.4-61.4-61.4c-4.6-4.6-4.6-12.1 0-16.8l22.3-22.3c4.6-4.6 12.1-4.6 16.8 0l61.4 61.4 61.4-61.4c4.6-4.6 12.1-4.6 16.8 0l22.3 22.3c4.7 4.6 4.7 12.1 0 16.8z\"><\/path><\/svg>\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-window-close\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M464 32H48C21.5 32 0 53.5 0 80v352c0 26.5 21.5 48 48 48h416c26.5 0 48-21.5 48-48V80c0-26.5-21.5-48-48-48zm0 394c0 3.3-2.7 6-6 6H54c-3.3 0-6-2.7-6-6V86c0-3.3 2.7-6 6-6h404c3.3 0 6 2.7 6 6v340zM356.5 194.6L295.1 256l61.4 61.4c4.6 4.6 4.6 12.1 0 16.8l-22.3 22.3c-4.6 4.6-12.1 4.6-16.8 0L256 295.1l-61.4 61.4c-4.6 4.6-12.1 4.6-16.8 0l-22.3-22.3c-4.6-4.6-4.6-12.1 0-16.8l61.4-61.4-61.4-61.4c-4.6-4.6-4.6-12.1 0-16.8l22.3-22.3c4.6-4.6 12.1-4.6 16.8 0l61.4 61.4 61.4-61.4c4.6-4.6 12.1-4.6 16.8 0l22.3 22.3c4.7 4.6 4.7 12.1 0 16.8z\"><\/path><\/svg>\t\t<\/span>\n\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tErrores de Windows\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1663003834\" data-tab-title-id=\"e-n-tab-title-1663003834\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1663003834\" style=\"--n-tabs-title-order: 4;\">\n\t\t\t\t\t<span class=\"e-n-tab-icon\">\n\t\t\t<svg class=\"ekit-svg-icon icon-document\" viewBox=\"0 0 32 32\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M4.369 1.087v30.625h15.963l7.3-7.231v-23.394h-23.262zM5.606 2.394h20.719v21.175h-6.256c-0.394 0-0.65 0.325-0.65 0.65v6.188h-13.813v-28.012zM20.725 29.5v-4.694h4.694l-4.694 4.694zM9.056 6.819h13.75v1.306h-13.75v-1.306zM9.056 12.363h13.75v1.306h-13.75v-1.306zM9.056 17.9h13.75v1.306h-13.75v-1.306z\"><\/path><\/svg>\t\t\t<svg class=\"ekit-svg-icon icon-document\" viewBox=\"0 0 32 32\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M4.369 1.087v30.625h15.963l7.3-7.231v-23.394h-23.262zM5.606 2.394h20.719v21.175h-6.256c-0.394 0-0.65 0.325-0.65 0.65v6.188h-13.813v-28.012zM20.725 29.5v-4.694h4.694l-4.694 4.694zM9.056 6.819h13.75v1.306h-13.75v-1.306zM9.056 12.363h13.75v1.306h-13.75v-1.306zM9.056 17.9h13.75v1.306h-13.75v-1.306z\"><\/path><\/svg>\t\t<\/span>\n\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tMicrosoft Office\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1663003835\" data-tab-title-id=\"e-n-tab-title-1663003835\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1663003835\" style=\"--n-tabs-title-order: 5;\">\n\t\t\t\t\t<span class=\"e-n-tab-icon\">\n\t\t\t<svg class=\"ekit-svg-icon icon-protected-content-v3\" viewBox=\"0 0 28 32\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M13.859 0l-13.859 8.019v1.557c0 8.954 4.827 17.207 12.535 21.645l1.324 0.779 1.324-0.779c7.708-4.438 12.535-12.769 12.535-21.645v-1.557l-13.859-8.019zM26.939 9.577c0 8.642-4.672 16.662-12.146 21.022l-0.934 0.545-0.934-0.545c-7.474-4.36-12.146-12.38-12.146-21.022v-1.090l13.080-7.552 13.080 7.552v1.090z\"><\/path><path d=\"M11.29 10.822v1.246c0 0.234 0.156 0.389 0.389 0.389s0.389-0.156 0.389-0.389v-1.246c0-0.467 0.389-0.856 0.856-0.856h1.946c0.467 0 0.856 0.389 0.856 0.856v3.037h2.102c0.467 0 0.856 0.389 0.856 0.856v4.983c0 0.467-0.389 0.856-0.856 0.856h-7.786c-0.467 0-0.856-0.389-0.856-0.856v-4.983c0-0.467 0.389-0.856 0.856-0.856h4.204c0.234 0 0.389-0.156 0.389-0.389s-0.156-0.389-0.389-0.389h-4.204c-0.856 0-1.635 0.701-1.635 1.635v4.983c0 0.856 0.701 1.635 1.635 1.635h7.786c0.856 0 1.635-0.701 1.635-1.635v-4.983c0-0.856-0.701-1.635-1.635-1.635h-1.324v-2.258c0-0.856-0.701-1.635-1.635-1.635h-1.946c-0.934 0.078-1.635 0.779-1.635 1.635z\"><\/path><path d=\"M13.859 16.818c-0.234 0-0.389 0.156-0.389 0.389v1.791h0.389c1.012 0 1.791-0.779 1.791-1.791s-0.779-1.791-1.791-1.791-1.791 0.779-1.791 1.791c0 0.467 0.156 0.934 0.467 1.246 0.156 0.156 0.389 0.156 0.545 0s0.156-0.389 0-0.545c-0.156-0.156-0.234-0.389-0.234-0.701 0-0.545 0.467-1.012 1.012-1.012s1.012 0.467 1.012 1.012c0 0.467-0.234 0.779-0.623 0.934v-0.934c0-0.234-0.156-0.389-0.389-0.389z\"><\/path><\/svg>\t\t\t<svg class=\"ekit-svg-icon icon-protected-content-v3\" viewBox=\"0 0 28 32\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M13.859 0l-13.859 8.019v1.557c0 8.954 4.827 17.207 12.535 21.645l1.324 0.779 1.324-0.779c7.708-4.438 12.535-12.769 12.535-21.645v-1.557l-13.859-8.019zM26.939 9.577c0 8.642-4.672 16.662-12.146 21.022l-0.934 0.545-0.934-0.545c-7.474-4.36-12.146-12.38-12.146-21.022v-1.090l13.080-7.552 13.080 7.552v1.090z\"><\/path><path d=\"M11.29 10.822v1.246c0 0.234 0.156 0.389 0.389 0.389s0.389-0.156 0.389-0.389v-1.246c0-0.467 0.389-0.856 0.856-0.856h1.946c0.467 0 0.856 0.389 0.856 0.856v3.037h2.102c0.467 0 0.856 0.389 0.856 0.856v4.983c0 0.467-0.389 0.856-0.856 0.856h-7.786c-0.467 0-0.856-0.389-0.856-0.856v-4.983c0-0.467 0.389-0.856 0.856-0.856h4.204c0.234 0 0.389-0.156 0.389-0.389s-0.156-0.389-0.389-0.389h-4.204c-0.856 0-1.635 0.701-1.635 1.635v4.983c0 0.856 0.701 1.635 1.635 1.635h7.786c0.856 0 1.635-0.701 1.635-1.635v-4.983c0-0.856-0.701-1.635-1.635-1.635h-1.324v-2.258c0-0.856-0.701-1.635-1.635-1.635h-1.946c-0.934 0.078-1.635 0.779-1.635 1.635z\"><\/path><path d=\"M13.859 16.818c-0.234 0-0.389 0.156-0.389 0.389v1.791h0.389c1.012 0 1.791-0.779 1.791-1.791s-0.779-1.791-1.791-1.791-1.791 0.779-1.791 1.791c0 0.467 0.156 0.934 0.467 1.246 0.156 0.156 0.389 0.156 0.545 0s0.156-0.389 0-0.545c-0.156-0.156-0.234-0.389-0.234-0.701 0-0.545 0.467-1.012 1.012-1.012s1.012 0.467 1.012 1.012c0 0.467-0.234 0.779-0.623 0.934v-0.934c0-0.234-0.156-0.389-0.389-0.389z\"><\/path><\/svg>\t\t<\/span>\n\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tAntivirus\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1663003836\" data-tab-title-id=\"e-n-tab-title-1663003836\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"6\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1663003836\" style=\"--n-tabs-title-order: 6;\">\n\t\t\t\t\t<span class=\"e-n-tab-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-credit-card\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 432c0 26.5 21.5 48 48 48h480c26.5 0 48-21.5 48-48V256H0v176zm192-68c0-6.6 5.4-12 12-12h136c6.6 0 12 5.4 12 12v40c0 6.6-5.4 12-12 12H204c-6.6 0-12-5.4-12-12v-40zm-128 0c0-6.6 5.4-12 12-12h72c6.6 0 12 5.4 12 12v40c0 6.6-5.4 12-12 12H76c-6.6 0-12-5.4-12-12v-40zM576 80v48H0V80c0-26.5 21.5-48 48-48h480c26.5 0 48 21.5 48 48z\"><\/path><\/svg>\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-credit-card\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 432c0 26.5 21.5 48 48 48h480c26.5 0 48-21.5 48-48V256H0v176zm192-68c0-6.6 5.4-12 12-12h136c6.6 0 12 5.4 12 12v40c0 6.6-5.4 12-12 12H204c-6.6 0-12-5.4-12-12v-40zm-128 0c0-6.6 5.4-12 12-12h72c6.6 0 12 5.4 12 12v40c0 6.6-5.4 12-12 12H76c-6.6 0-12-5.4-12-12v-40zM576 80v48H0V80c0-26.5 21.5-48 48-48h480c26.5 0 48 21.5 48 48z\"><\/path><\/svg>\t\t<\/span>\n\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tPagos y facturaci\u00f3n\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-1663003831\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1663003831\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-423128b e-con-full e-flex e-con e-child\" data-id=\"423128b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-688c08a elementor-widget elementor-widget-heading\" data-id=\"688c08a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Base de Conocimientos\n<\/span>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f025c9 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"9f025c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-question-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119.043 8 8 119.083 8 256c0 136.997 111.043 248 248 248s248-111.003 248-248C504 119.083 392.957 8 256 8zm0 448c-110.532 0-200-89.431-200-200 0-110.495 89.472-200 200-200 110.491 0 200 89.471 200 200 0 110.53-89.431 200-200 200zm107.244-255.2c0 67.052-72.421 68.084-72.421 92.863V300c0 6.627-5.373 12-12 12h-45.647c-6.627 0-12-5.373-12-12v-8.659c0-35.745 27.1-50.034 47.579-61.516 17.561-9.845 28.324-16.541 28.324-29.579 0-17.246-21.999-28.693-39.784-28.693-23.189 0-33.894 10.977-48.942 29.969-4.057 5.12-11.46 6.071-16.666 2.124l-27.824-21.098c-5.107-3.872-6.251-11.066-2.644-16.363C184.846 131.491 214.94 112 261.794 112c49.071 0 101.45 38.304 101.45 88.8zM298 368c0 23.159-18.841 42-42 42s-42-18.841-42-42 18.841-42 42-42 42 18.841 42 42z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Activaci\u00f3n de licencias<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-929b899 elementor-widget elementor-widget-elementskit-accordion\" data-id=\"929b899\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6a6a644458ad0\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-929b899\">\n                        <a href=\"#collapse-f6380f66a6a644458ad0\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-f6380f66a6a644458ad0\" aria-expanded=\"false\" aria-controls=\"Collapse-f6380f66a6a644458ad0\">\n                            \n                            <span class=\"ekit-accordion-title\">Error 0xC004F074: No se puede activar Windows<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"ekit-svg-icon icon-down-arrow1\" viewBox=\"0 0 32 32\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.582 8.495c-0.578-0.613-1.544-0.635-2.153-0.059l-13.43 12.723-13.428-12.723c-0.61-0.578-1.574-0.553-2.153 0.059-0.579 0.611-0.553 1.576 0.058 2.155l14.477 13.715c0.293 0.277 0.67 0.418 1.047 0.418s0.756-0.14 1.048-0.418l14.477-13.715c0.611-0.579 0.637-1.544 0.058-2.155z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"ekit-svg-icon icon-up-arrow\" viewBox=\"0 0 32 32\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M26.915 10.844c0.451 0.451 0.451 1.162 0 1.613-0.436 0.436-1.162 0.436-1.597 0l-8.18-8.18v26.995c0 0.629-0.5 1.129-1.129 1.129s-1.146-0.5-1.146-1.129v-26.996l-8.164 8.18c-0.451 0.436-1.178 0.436-1.613 0-0.451-0.451-0.451-1.162 0-1.613l10.117-10.117c0.436-0.436 1.162-0.436 1.597 0l10.116 10.118z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-f6380f66a6a644458ad0\" class=\" collapse\" aria-labelledby=\"primaryHeading-0-929b899\" data-parent=\"#accordion-6a6a644458ad0\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"mb-4\"><strong>Problema:<\/strong><\/div><div class=\"mb-4\">Al intentar activar Windows aparece el c\u00f3digo de error 0xC004F074 indicando que no se puede contactar con el servidor de activaci\u00f3n.<\/div><div class=\"mb-4\"><p class=\"font-medium text-foreground mb-2\"><strong>Soluci\u00f3n:<\/strong><\/p><p>Este error generalmente se debe a problemas de conexi\u00f3n con los servidores de Microsoft. Sigue estos pasos para solucionarlo.<\/p><\/div><div class=\"mb-4\"><p class=\"font-medium text-foreground mb-2\"><strong>Pasos a seguir:<\/strong><\/p><ol class=\"space-y-2\"><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Verifica que tu conexi\u00f3n a internet est\u00e9 funcionando correctamente<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Abre el s\u00edmbolo del sistema como administrador (clic derecho &gt; Ejecutar como administrador)<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Escribe \"slmgr \/ato\" y presiona Enter<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"w-6 h-6 rounded-full bg-primary\/10 text-primary flex items-center justify-center shrink-0 text-xs font-medium\">4<\/span><span class=\"text-muted-foreground\">Espera unos segundos y verifica si la activaci\u00f3n fue exitosa<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Si persiste, escribe \"slmgr \/rearm\" y reinicia el equipo<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Despu\u00e9s del reinicio, intenta activar nuevamente con tu clave<\/span><\/li><\/ol><\/div>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-929b899\">\n                        <a href=\"#collapse-7ed5b106a6a644458ad0\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-7ed5b106a6a644458ad0\" aria-expanded=\"false\" aria-controls=\"Collapse-7ed5b106a6a644458ad0\">\n                            \n                            <span class=\"ekit-accordion-title\">La clave de producto no es v\u00e1lida<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"ekit-svg-icon icon-down-arrow1\" viewBox=\"0 0 32 32\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.582 8.495c-0.578-0.613-1.544-0.635-2.153-0.059l-13.43 12.723-13.428-12.723c-0.61-0.578-1.574-0.553-2.153 0.059-0.579 0.611-0.553 1.576 0.058 2.155l14.477 13.715c0.293 0.277 0.67 0.418 1.047 0.418s0.756-0.14 1.048-0.418l14.477-13.715c0.611-0.579 0.637-1.544 0.058-2.155z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"ekit-svg-icon icon-up-arrow\" viewBox=\"0 0 32 32\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M26.915 10.844c0.451 0.451 0.451 1.162 0 1.613-0.436 0.436-1.162 0.436-1.597 0l-8.18-8.18v26.995c0 0.629-0.5 1.129-1.129 1.129s-1.146-0.5-1.146-1.129v-26.996l-8.164 8.18c-0.451 0.436-1.178 0.436-1.613 0-0.451-0.451-0.451-1.162 0-1.613l10.117-10.117c0.436-0.436 1.162-0.436 1.597 0l10.116 10.118z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-7ed5b106a6a644458ad0\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-929b899\" data-parent=\"#accordion-6a6a644458ad0\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"mb-4\"><div class=\"mb-4\"><p class=\"font-medium text-foreground mb-2\"><strong>Problema:<\/strong><\/p><p class=\"text-sm text-muted-foreground\">Windows o Office indica que la clave de producto ingresada no es v\u00e1lida o ya ha sido utilizada.<\/p><\/div><div class=\"mb-4\"><p class=\"font-medium text-foreground mb-2\"><strong>Soluci\u00f3n:<\/strong><\/p><p class=\"text-sm text-muted-foreground\">Verifica que est\u00e9s ingresando la clave correcta y que corresponda a la versi\u00f3n del producto instalado.<\/p><\/div><div class=\"mb-4\"><p class=\"font-medium text-foreground mb-2\"><strong>Pasos a seguir:<\/strong><\/p><ol class=\"space-y-2\"><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Revisa el correo de confirmaci\u00f3n de compra donde se encuentra tu clave<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Verifica que no haya espacios adicionales al copiar la clave<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Aseg\u00farate de que la clave corresponda a la versi\u00f3n instalada (ej: Office 2021 Pro vs Home)<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Si copiaste la clave, intenta escribirla manualmente<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Contacta a soporte si el problema persiste con tu n\u00famero de pedido<\/span><\/li><\/ol><\/div><\/div>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-929b899\">\n                        <a href=\"#collapse-53612bb6a6a644458ad0\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-53612bb6a6a644458ad0\" aria-expanded=\"false\" aria-controls=\"Collapse-53612bb6a6a644458ad0\">\n                            \n                            <span class=\"ekit-accordion-title\">Error 0x80070005: Acceso denegado al activar<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"ekit-svg-icon icon-down-arrow1\" viewBox=\"0 0 32 32\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.582 8.495c-0.578-0.613-1.544-0.635-2.153-0.059l-13.43 12.723-13.428-12.723c-0.61-0.578-1.574-0.553-2.153 0.059-0.579 0.611-0.553 1.576 0.058 2.155l14.477 13.715c0.293 0.277 0.67 0.418 1.047 0.418s0.756-0.14 1.048-0.418l14.477-13.715c0.611-0.579 0.637-1.544 0.058-2.155z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"ekit-svg-icon icon-up-arrow\" viewBox=\"0 0 32 32\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M26.915 10.844c0.451 0.451 0.451 1.162 0 1.613-0.436 0.436-1.162 0.436-1.597 0l-8.18-8.18v26.995c0 0.629-0.5 1.129-1.129 1.129s-1.146-0.5-1.146-1.129v-26.996l-8.164 8.18c-0.451 0.436-1.178 0.436-1.613 0-0.451-0.451-0.451-1.162 0-1.613l10.117-10.117c0.436-0.436 1.162-0.436 1.597 0l10.116 10.118z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-53612bb6a6a644458ad0\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-929b899\" data-parent=\"#accordion-6a6a644458ad0\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"mb-4\"><p class=\"font-medium text-foreground mb-2\"><strong>Problema:<\/strong><\/p><p class=\"text-sm text-muted-foreground\">Aparece un error de acceso denegado al intentar activar Windows u Office.<\/p><\/div><div class=\"mb-4\"><p class=\"font-medium text-foreground mb-2\"><strong>Soluci\u00f3n:<\/strong><\/p><p class=\"text-sm text-muted-foreground\">Este error indica falta de permisos de administrador. Ejecuta el proceso con privilegios elevados.<\/p><\/div><div class=\"mb-4\"><p class=\"font-medium text-foreground mb-2\"><strong>Pasos a seguir:<\/strong><\/p><ol class=\"space-y-2\"><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Cierra todas las aplicaciones de Office<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"w-6 h-6 rounded-full bg-primary\/10 text-primary flex items-center justify-center shrink-0 text-xs font-medium\">B<\/span><span class=\"text-muted-foreground\">usca \"cmd\" en el men\u00fa inicio<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Clic derecho en \"S\u00edmbolo del sistema\" &gt; \"Ejecutar como administrador\"<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Para Office: navega a la carpeta de Office y ejecuta el comando de activaci\u00f3n<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Para Windows: ejecuta \"slmgr \/ipk TU-CLAVE-AQUI\" seguido de \"slmgr \/ato\"<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Reinicia el equipo si es necesario<\/span><\/li><\/ol><\/div>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1663003832\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1663003832\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-3e367bc e-con-full e-flex e-con e-child\" data-id=\"3e367bc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-74f2bed elementor-widget elementor-widget-heading\" data-id=\"74f2bed\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Base de Conocimientos\n<\/span>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3fd6059 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"3fd6059\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-question-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119.043 8 8 119.083 8 256c0 136.997 111.043 248 248 248s248-111.003 248-248C504 119.083 392.957 8 256 8zm0 448c-110.532 0-200-89.431-200-200 0-110.495 89.472-200 200-200 110.491 0 200 89.471 200 200 0 110.53-89.431 200-200 200zm107.244-255.2c0 67.052-72.421 68.084-72.421 92.863V300c0 6.627-5.373 12-12 12h-45.647c-6.627 0-12-5.373-12-12v-8.659c0-35.745 27.1-50.034 47.579-61.516 17.561-9.845 28.324-16.541 28.324-29.579 0-17.246-21.999-28.693-39.784-28.693-23.189 0-33.894 10.977-48.942 29.969-4.057 5.12-11.46 6.071-16.666 2.124l-27.824-21.098c-5.107-3.872-6.251-11.066-2.644-16.363C184.846 131.491 214.94 112 261.794 112c49.071 0 101.45 38.304 101.45 88.8zM298 368c0 23.159-18.841 42-42 42s-42-18.841-42-42 18.841-42 42-42 42 18.841 42 42z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Instalaci\u00f3n<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8088ef elementor-widget elementor-widget-elementskit-accordion\" data-id=\"b8088ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6a6a64446ab24\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-b8088ef\">\n                        <a href=\"#collapse-f6380f66a6a64446ab24\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-f6380f66a6a64446ab24\" aria-expanded=\"false\" aria-controls=\"Collapse-f6380f66a6a64446ab24\">\n                            \n                            <span class=\"ekit-accordion-title\">Error al descargar Office: Conexi\u00f3n interrumpida<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"ekit-svg-icon icon-down-arrow1\" viewBox=\"0 0 32 32\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.582 8.495c-0.578-0.613-1.544-0.635-2.153-0.059l-13.43 12.723-13.428-12.723c-0.61-0.578-1.574-0.553-2.153 0.059-0.579 0.611-0.553 1.576 0.058 2.155l14.477 13.715c0.293 0.277 0.67 0.418 1.047 0.418s0.756-0.14 1.048-0.418l14.477-13.715c0.611-0.579 0.637-1.544 0.058-2.155z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"ekit-svg-icon icon-up-arrow\" viewBox=\"0 0 32 32\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M26.915 10.844c0.451 0.451 0.451 1.162 0 1.613-0.436 0.436-1.162 0.436-1.597 0l-8.18-8.18v26.995c0 0.629-0.5 1.129-1.129 1.129s-1.146-0.5-1.146-1.129v-26.996l-8.164 8.18c-0.451 0.436-1.178 0.436-1.613 0-0.451-0.451-0.451-1.162 0-1.613l10.117-10.117c0.436-0.436 1.162-0.436 1.597 0l10.116 10.118z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-f6380f66a6a64446ab24\" class=\" collapse\" aria-labelledby=\"primaryHeading-0-b8088ef\" data-parent=\"#accordion-6a6a64446ab24\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"mb-4\"><div class=\"mb-4\"><h4 class=\"font-medium text-foreground mb-2\">Problema:<\/h4><p class=\"text-sm text-muted-foreground\">La descarga de Office se interrumpe repetidamente o muestra errores de conexi\u00f3n.<\/p><\/div><div class=\"mb-4\"><h4 class=\"font-medium text-foreground mb-2\">Soluci\u00f3n:<\/h4><p class=\"text-sm text-muted-foreground\">Problemas de red o antivirus pueden interrumpir la descarga. Sigue estos pasos.<\/p><\/div><div class=\"mb-4\"><h4 class=\"font-medium text-foreground mb-2\">Pasos a seguir:<\/h4><ol class=\"space-y-2\"><li class=\"flex gap-3 text-sm\"><span class=\"w-6 h-6 rounded-full bg-primary\/10 text-primary flex items-center justify-center shrink-0 text-xs font-medium\">1<\/span><span class=\"text-muted-foreground\">Desactiva temporalmente tu antivirus y firewall<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"w-6 h-6 rounded-full bg-primary\/10 text-primary flex items-center justify-center shrink-0 text-xs font-medium\">2<\/span><span class=\"text-muted-foreground\">Usa una conexi\u00f3n por cable en lugar de WiFi si es posible<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"w-6 h-6 rounded-full bg-primary\/10 text-primary flex items-center justify-center shrink-0 text-xs font-medium\">3<\/span><span class=\"text-muted-foreground\">Descarga el instalador offline desde la p\u00e1gina de Microsoft<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"w-6 h-6 rounded-full bg-primary\/10 text-primary flex items-center justify-center shrink-0 text-xs font-medium\">4<\/span><span class=\"text-muted-foreground\">Limpia la cach\u00e9 de Windows Update: ejecuta \"wsreset\" en cmd<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"w-6 h-6 rounded-full bg-primary\/10 text-primary flex items-center justify-center shrink-0 text-xs font-medium\">5<\/span><span class=\"text-muted-foreground\">Intenta la descarga en otro momento (servidores menos saturados)<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"w-6 h-6 rounded-full bg-primary\/10 text-primary flex items-center justify-center shrink-0 text-xs font-medium\">6<\/span><span class=\"text-muted-foreground\">Contacta a soporte para obtener un enlace de descarga alternativo<\/span><\/li><\/ol><\/div><\/div>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-b8088ef\">\n                        <a href=\"#collapse-7ed5b106a6a64446ab24\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-7ed5b106a6a64446ab24\" aria-expanded=\"false\" aria-controls=\"Collapse-7ed5b106a6a64446ab24\">\n                            \n                            <span class=\"ekit-accordion-title\">Error 30015-11: No se puede instalar Office<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"ekit-svg-icon icon-down-arrow1\" viewBox=\"0 0 32 32\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.582 8.495c-0.578-0.613-1.544-0.635-2.153-0.059l-13.43 12.723-13.428-12.723c-0.61-0.578-1.574-0.553-2.153 0.059-0.579 0.611-0.553 1.576 0.058 2.155l14.477 13.715c0.293 0.277 0.67 0.418 1.047 0.418s0.756-0.14 1.048-0.418l14.477-13.715c0.611-0.579 0.637-1.544 0.058-2.155z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"ekit-svg-icon icon-up-arrow\" viewBox=\"0 0 32 32\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M26.915 10.844c0.451 0.451 0.451 1.162 0 1.613-0.436 0.436-1.162 0.436-1.597 0l-8.18-8.18v26.995c0 0.629-0.5 1.129-1.129 1.129s-1.146-0.5-1.146-1.129v-26.996l-8.164 8.18c-0.451 0.436-1.178 0.436-1.613 0-0.451-0.451-0.451-1.162 0-1.613l10.117-10.117c0.436-0.436 1.162-0.436 1.597 0l10.116 10.118z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-7ed5b106a6a64446ab24\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-b8088ef\" data-parent=\"#accordion-6a6a64446ab24\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"mb-4\"><div class=\"mb-4\"><div class=\"mb-4\"><h4 class=\"font-medium text-foreground mb-2\">Problema:<\/h4><p class=\"text-sm text-muted-foreground\">Durante la instalaci\u00f3n de Office aparece el error 30015-11 y el proceso se detiene.<\/p><\/div><div class=\"mb-4\"><h4 class=\"font-medium text-foreground mb-2\">Soluci\u00f3n:<\/h4><p class=\"text-sm text-muted-foreground\">Este error indica conflictos con versiones anteriores de Office. Debes desinstalar completamente las versiones previas.<\/p><\/div><div class=\"mb-4\"><h4 class=\"font-medium text-foreground mb-2\">Pasos a seguir:<\/h4><ol class=\"space-y-2\"><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Ve a Panel de Control &gt; Programas &gt; Desinstalar un programa<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Busca y desinstala cualquier versi\u00f3n anterior de Office<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Descarga la herramienta de desinstalaci\u00f3n de Office de Microsoft<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Ejecuta la herramienta y selecciona \"Desinstalar todo\"<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Reinicia tu computadora<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Intenta instalar Office nuevamente<\/span><\/li><\/ol><\/div><\/div><\/div>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-b8088ef\">\n                        <a href=\"#collapse-53612bb6a6a64446ab24\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-53612bb6a6a64446ab24\" aria-expanded=\"false\" aria-controls=\"Collapse-53612bb6a6a64446ab24\">\n                            \n                            <span class=\"ekit-accordion-title\">Windows no arranca despu\u00e9s de actualizaci\u00f3n<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"ekit-svg-icon icon-down-arrow1\" viewBox=\"0 0 32 32\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.582 8.495c-0.578-0.613-1.544-0.635-2.153-0.059l-13.43 12.723-13.428-12.723c-0.61-0.578-1.574-0.553-2.153 0.059-0.579 0.611-0.553 1.576 0.058 2.155l14.477 13.715c0.293 0.277 0.67 0.418 1.047 0.418s0.756-0.14 1.048-0.418l14.477-13.715c0.611-0.579 0.637-1.544 0.058-2.155z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"ekit-svg-icon icon-up-arrow\" viewBox=\"0 0 32 32\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M26.915 10.844c0.451 0.451 0.451 1.162 0 1.613-0.436 0.436-1.162 0.436-1.597 0l-8.18-8.18v26.995c0 0.629-0.5 1.129-1.129 1.129s-1.146-0.5-1.146-1.129v-26.996l-8.164 8.18c-0.451 0.436-1.178 0.436-1.613 0-0.451-0.451-0.451-1.162 0-1.613l10.117-10.117c0.436-0.436 1.162-0.436 1.597 0l10.116 10.118z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-53612bb6a6a64446ab24\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-b8088ef\" data-parent=\"#accordion-6a6a64446ab24\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"mb-4\"><div class=\"mb-4\"><h4 class=\"font-medium text-foreground mb-2\">Problema:<\/h4><p class=\"text-sm text-muted-foreground\">Despu\u00e9s de una actualizaci\u00f3n de Windows, el sistema no inicia o queda en pantalla azul.<\/p><\/div><div class=\"mb-4\"><h4 class=\"font-medium text-foreground mb-2\">Soluci\u00f3n:<\/h4><p class=\"text-sm text-muted-foreground\">Usa las opciones de recuperaci\u00f3n de Windows para solucionar el problema.<\/p><\/div><div class=\"mb-4\"><h4 class=\"font-medium text-foreground mb-2\">Pasos a seguir:<\/h4><ol class=\"space-y-2\"><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Reinicia el equipo 3 veces seguidas para entrar en modo recuperaci\u00f3n<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Selecciona \"Solucionar problemas\" &gt; \"Opciones avanzadas\"<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Prueba \"Reparaci\u00f3n de inicio\" primero<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Si no funciona, usa \"Restaurar sistema\" para volver a un punto anterior<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Como \u00faltimo recurso, selecciona \"Desinstalar actualizaciones\"<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Contacta a soporte si ninguna opci\u00f3n funciona<\/span><\/li><\/ol><\/div><\/div>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1663003833\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1663003833\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\" elementor-element elementor-element-c1b9d86 e-con-full e-flex e-con e-child\" data-id=\"c1b9d86\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-865e490 elementor-widget elementor-widget-heading\" data-id=\"865e490\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Base de Conocimientos\n<\/span>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6065888 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"6065888\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-question-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119.043 8 8 119.083 8 256c0 136.997 111.043 248 248 248s248-111.003 248-248C504 119.083 392.957 8 256 8zm0 448c-110.532 0-200-89.431-200-200 0-110.495 89.472-200 200-200 110.491 0 200 89.471 200 200 0 110.53-89.431 200-200 200zm107.244-255.2c0 67.052-72.421 68.084-72.421 92.863V300c0 6.627-5.373 12-12 12h-45.647c-6.627 0-12-5.373-12-12v-8.659c0-35.745 27.1-50.034 47.579-61.516 17.561-9.845 28.324-16.541 28.324-29.579 0-17.246-21.999-28.693-39.784-28.693-23.189 0-33.894 10.977-48.942 29.969-4.057 5.12-11.46 6.071-16.666 2.124l-27.824-21.098c-5.107-3.872-6.251-11.066-2.644-16.363C184.846 131.491 214.94 112 261.794 112c49.071 0 101.45 38.304 101.45 88.8zM298 368c0 23.159-18.841 42-42 42s-42-18.841-42-42 18.841-42 42-42 42 18.841 42 42z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Errores de Windows<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1016539 elementor-widget elementor-widget-elementskit-accordion\" data-id=\"1016539\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6a6a64447baee\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-1016539\">\n                        <a href=\"#collapse-f6380f66a6a64447baee\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-f6380f66a6a64447baee\" aria-expanded=\"false\" aria-controls=\"Collapse-f6380f66a6a64447baee\">\n                            \n                            <span class=\"ekit-accordion-title\">Pantalla azul CRITICAL_PROCESS_DIED<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"ekit-svg-icon icon-down-arrow1\" viewBox=\"0 0 32 32\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.582 8.495c-0.578-0.613-1.544-0.635-2.153-0.059l-13.43 12.723-13.428-12.723c-0.61-0.578-1.574-0.553-2.153 0.059-0.579 0.611-0.553 1.576 0.058 2.155l14.477 13.715c0.293 0.277 0.67 0.418 1.047 0.418s0.756-0.14 1.048-0.418l14.477-13.715c0.611-0.579 0.637-1.544 0.058-2.155z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"ekit-svg-icon icon-up-arrow\" viewBox=\"0 0 32 32\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M26.915 10.844c0.451 0.451 0.451 1.162 0 1.613-0.436 0.436-1.162 0.436-1.597 0l-8.18-8.18v26.995c0 0.629-0.5 1.129-1.129 1.129s-1.146-0.5-1.146-1.129v-26.996l-8.164 8.18c-0.451 0.436-1.178 0.436-1.613 0-0.451-0.451-0.451-1.162 0-1.613l10.117-10.117c0.436-0.436 1.162-0.436 1.597 0l10.116 10.118z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-f6380f66a6a64447baee\" class=\" collapse\" aria-labelledby=\"primaryHeading-0-1016539\" data-parent=\"#accordion-6a6a64447baee\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"mb-4\"><div class=\"mb-4\"><div class=\"mb-4\"><h4 class=\"font-medium text-foreground mb-2\">Problema:<\/h4><p class=\"text-sm text-muted-foreground\">Windows muestra una pantalla azul con el error CRITICAL_PROCESS_DIED y reinicia.<\/p><\/div><div class=\"mb-4\"><h4 class=\"font-medium text-foreground mb-2\">Soluci\u00f3n:<\/h4><p class=\"text-sm text-muted-foreground\">Este error indica que un proceso esencial de Windows ha fallado. Puede ser por drivers o archivos corruptos.<\/p><\/div><div class=\"mb-4\"><h4 class=\"font-medium text-foreground mb-2\">Pasos a seguir:<\/h4><ol class=\"space-y-2\"><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Inicia en Modo Seguro (F8 durante el arranque o desde recuperaci\u00f3n)<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Abre cmd como administrador y ejecuta \"sfc \/scannow\"<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Luego ejecuta \"DISM \/Online \/Cleanup-Image \/RestoreHealth\"<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Actualiza todos los drivers, especialmente los de video<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Desinstala cualquier programa instalado recientemente<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Verifica el disco duro con \"chkdsk C: \/f \/r\"<\/span><\/li><\/ol><\/div><\/div><\/div>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-1016539\">\n                        <a href=\"#collapse-7ed5b106a6a64447baee\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-7ed5b106a6a64447baee\" aria-expanded=\"false\" aria-controls=\"Collapse-7ed5b106a6a64447baee\">\n                            \n                            <span class=\"ekit-accordion-title\">Error 0x80072EFE: Windows Update no funciona<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"ekit-svg-icon icon-down-arrow1\" viewBox=\"0 0 32 32\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.582 8.495c-0.578-0.613-1.544-0.635-2.153-0.059l-13.43 12.723-13.428-12.723c-0.61-0.578-1.574-0.553-2.153 0.059-0.579 0.611-0.553 1.576 0.058 2.155l14.477 13.715c0.293 0.277 0.67 0.418 1.047 0.418s0.756-0.14 1.048-0.418l14.477-13.715c0.611-0.579 0.637-1.544 0.058-2.155z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"ekit-svg-icon icon-up-arrow\" viewBox=\"0 0 32 32\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M26.915 10.844c0.451 0.451 0.451 1.162 0 1.613-0.436 0.436-1.162 0.436-1.597 0l-8.18-8.18v26.995c0 0.629-0.5 1.129-1.129 1.129s-1.146-0.5-1.146-1.129v-26.996l-8.164 8.18c-0.451 0.436-1.178 0.436-1.613 0-0.451-0.451-0.451-1.162 0-1.613l10.117-10.117c0.436-0.436 1.162-0.436 1.597 0l10.116 10.118z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-7ed5b106a6a64447baee\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-1016539\" data-parent=\"#accordion-6a6a64447baee\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"mb-4\"><div class=\"mb-4\"><div class=\"mb-4\"><div class=\"mb-4\"><h4 class=\"font-medium text-foreground mb-2\">Problema:<\/h4><p class=\"text-sm text-muted-foreground\">Windows Update muestra el error 0x80072EFE y no puede descargar actualizaciones.<\/p><\/div><div class=\"mb-4\"><h4 class=\"font-medium text-foreground mb-2\">Soluci\u00f3n:<\/h4><p class=\"text-sm text-muted-foreground\">Este error est\u00e1 relacionado con la conexi\u00f3n a los servidores de Microsoft.<\/p><\/div><div class=\"mb-4\"><h4 class=\"font-medium text-foreground mb-2\">Pasos a seguir:<\/h4><ol class=\"space-y-2\"><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Verifica tu conexi\u00f3n a internet<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Desactiva temporalmente el antivirus y firewall<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Abre cmd como administrador y ejecuta: net stop wuauserv<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Luego: net stop cryptSvc<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Renombra la carpeta C:\\Windows\\SoftwareDistribution a SoftwareDistribution.old<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Reinicia los servicios: net start wuauserv &amp;&amp; net start cryptSvc<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Intenta actualizar nuevamente<\/span><\/li><\/ol><\/div><\/div><\/div><\/div>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1663003834\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1663003834\" data-tab-index=\"4\" style=\"--n-tabs-title-order: 4;\" class=\" elementor-element elementor-element-8041ffb e-con-full e-flex e-con e-child\" data-id=\"8041ffb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-29753fa elementor-widget elementor-widget-heading\" data-id=\"29753fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Base de Conocimientos\n<\/span>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29c74d5 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"29c74d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-question-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119.043 8 8 119.083 8 256c0 136.997 111.043 248 248 248s248-111.003 248-248C504 119.083 392.957 8 256 8zm0 448c-110.532 0-200-89.431-200-200 0-110.495 89.472-200 200-200 110.491 0 200 89.471 200 200 0 110.53-89.431 200-200 200zm107.244-255.2c0 67.052-72.421 68.084-72.421 92.863V300c0 6.627-5.373 12-12 12h-45.647c-6.627 0-12-5.373-12-12v-8.659c0-35.745 27.1-50.034 47.579-61.516 17.561-9.845 28.324-16.541 28.324-29.579 0-17.246-21.999-28.693-39.784-28.693-23.189 0-33.894 10.977-48.942 29.969-4.057 5.12-11.46 6.071-16.666 2.124l-27.824-21.098c-5.107-3.872-6.251-11.066-2.644-16.363C184.846 131.491 214.94 112 261.794 112c49.071 0 101.45 38.304 101.45 88.8zM298 368c0 23.159-18.841 42-42 42s-42-18.841-42-42 18.841-42 42-42 42 18.841 42 42z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Microsoft Office<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3bc8ea3 elementor-widget elementor-widget-elementskit-accordion\" data-id=\"3bc8ea3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6a6a6444879e1\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-3bc8ea3\">\n                        <a href=\"#collapse-f6380f66a6a6444879e1\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-f6380f66a6a6444879e1\" aria-expanded=\"false\" aria-controls=\"Collapse-f6380f66a6a6444879e1\">\n                            \n                            <span class=\"ekit-accordion-title\">Word\/Excel no responde al abrir documentos<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"ekit-svg-icon icon-down-arrow1\" viewBox=\"0 0 32 32\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.582 8.495c-0.578-0.613-1.544-0.635-2.153-0.059l-13.43 12.723-13.428-12.723c-0.61-0.578-1.574-0.553-2.153 0.059-0.579 0.611-0.553 1.576 0.058 2.155l14.477 13.715c0.293 0.277 0.67 0.418 1.047 0.418s0.756-0.14 1.048-0.418l14.477-13.715c0.611-0.579 0.637-1.544 0.058-2.155z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"ekit-svg-icon icon-up-arrow\" viewBox=\"0 0 32 32\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M26.915 10.844c0.451 0.451 0.451 1.162 0 1.613-0.436 0.436-1.162 0.436-1.597 0l-8.18-8.18v26.995c0 0.629-0.5 1.129-1.129 1.129s-1.146-0.5-1.146-1.129v-26.996l-8.164 8.18c-0.451 0.436-1.178 0.436-1.613 0-0.451-0.451-0.451-1.162 0-1.613l10.117-10.117c0.436-0.436 1.162-0.436 1.597 0l10.116 10.118z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-f6380f66a6a6444879e1\" class=\" collapse\" aria-labelledby=\"primaryHeading-0-3bc8ea3\" data-parent=\"#accordion-6a6a6444879e1\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"mb-4\"><div class=\"mb-4\"><div class=\"mb-4\"><div class=\"mb-4\"><h4 class=\"font-medium text-foreground mb-2\">Problema:<\/h4><p class=\"text-sm text-muted-foreground\">Al abrir Word o Excel, el programa se congela o muestra \"No responde\".<\/p><\/div><div class=\"mb-4\"><h4 class=\"font-medium text-foreground mb-2\">Soluci\u00f3n:<\/h4><p class=\"text-sm text-muted-foreground\">Esto puede deberse a complementos problem\u00e1ticos o archivos temporales corruptos.<\/p><\/div><div class=\"mb-4\"><h4 class=\"font-medium text-foreground mb-2\">Pasos a seguir:<\/h4><ol class=\"space-y-2\"><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Abre la aplicaci\u00f3n en Modo Seguro: mant\u00e9n CTRL mientras haces clic en el icono<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Si funciona en modo seguro, el problema son los complementos<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Ve a Archivo &gt; Opciones &gt; Complementos<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Desactiva todos los complementos COM y reinicia<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Reactiva uno por uno para identificar el problem\u00e1tico<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Si persiste, repara Office desde Panel de Control &gt; Programas<\/span><\/li><\/ol><\/div><\/div><\/div><\/div>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-3bc8ea3\">\n                        <a href=\"#collapse-7ed5b106a6a6444879e1\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-7ed5b106a6a6444879e1\" aria-expanded=\"false\" aria-controls=\"Collapse-7ed5b106a6a6444879e1\">\n                            \n                            <span class=\"ekit-accordion-title\">Error: &quot;Este producto requiere activaci\u00f3n&quot;<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"ekit-svg-icon icon-down-arrow1\" viewBox=\"0 0 32 32\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.582 8.495c-0.578-0.613-1.544-0.635-2.153-0.059l-13.43 12.723-13.428-12.723c-0.61-0.578-1.574-0.553-2.153 0.059-0.579 0.611-0.553 1.576 0.058 2.155l14.477 13.715c0.293 0.277 0.67 0.418 1.047 0.418s0.756-0.14 1.048-0.418l14.477-13.715c0.611-0.579 0.637-1.544 0.058-2.155z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"ekit-svg-icon icon-up-arrow\" viewBox=\"0 0 32 32\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M26.915 10.844c0.451 0.451 0.451 1.162 0 1.613-0.436 0.436-1.162 0.436-1.597 0l-8.18-8.18v26.995c0 0.629-0.5 1.129-1.129 1.129s-1.146-0.5-1.146-1.129v-26.996l-8.164 8.18c-0.451 0.436-1.178 0.436-1.613 0-0.451-0.451-0.451-1.162 0-1.613l10.117-10.117c0.436-0.436 1.162-0.436 1.597 0l10.116 10.118z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-7ed5b106a6a6444879e1\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-3bc8ea3\" data-parent=\"#accordion-6a6a6444879e1\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"mb-4\"><div class=\"mb-4\"><div class=\"mb-4\"><div class=\"mb-4\"><div class=\"mb-4\"><h4 class=\"font-medium text-foreground mb-2\">Problema:<\/h4><p class=\"text-sm text-muted-foreground\">Office muestra constantemente el mensaje de que requiere activaci\u00f3n aunque ya se activ\u00f3.<\/p><\/div><div class=\"mb-4\"><h4 class=\"font-medium text-foreground mb-2\">Soluci\u00f3n:<\/h4><p class=\"text-sm text-muted-foreground\">La activaci\u00f3n puede haberse corrompido. Necesitas reactivar el producto.<\/p><\/div><div class=\"mb-4\"><h4 class=\"font-medium text-foreground mb-2\">Pasos a seguir:<\/h4><ol class=\"space-y-2\"><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Cierra todas las aplicaciones de Office<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Abre cmd como administrador<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Navega a: cd \"C:\\Program Files\\Microsoft Office\\Office16\"<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Ejecuta: cscript ospp.vbs \/dstatus para ver el estado actual<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Para reactivar: cscript ospp.vbs \/act<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Si hay m\u00faltiples licencias, usa \/unpkey:XXXXX para eliminar las incorrectas<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Contacta a soporte con tu n\u00famero de pedido si contin\u00faa<\/span><\/li><\/ol><\/div><\/div><\/div><\/div><\/div>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1663003835\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1663003835\" data-tab-index=\"5\" style=\"--n-tabs-title-order: 5;\" class=\" elementor-element elementor-element-ce422c7 e-con-full e-flex e-con e-child\" data-id=\"ce422c7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f8609e4 elementor-widget elementor-widget-heading\" data-id=\"f8609e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Base de Conocimientos\n<\/span>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51fdddb elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"51fdddb\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-question-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119.043 8 8 119.083 8 256c0 136.997 111.043 248 248 248s248-111.003 248-248C504 119.083 392.957 8 256 8zm0 448c-110.532 0-200-89.431-200-200 0-110.495 89.472-200 200-200 110.491 0 200 89.471 200 200 0 110.53-89.431 200-200 200zm107.244-255.2c0 67.052-72.421 68.084-72.421 92.863V300c0 6.627-5.373 12-12 12h-45.647c-6.627 0-12-5.373-12-12v-8.659c0-35.745 27.1-50.034 47.579-61.516 17.561-9.845 28.324-16.541 28.324-29.579 0-17.246-21.999-28.693-39.784-28.693-23.189 0-33.894 10.977-48.942 29.969-4.057 5.12-11.46 6.071-16.666 2.124l-27.824-21.098c-5.107-3.872-6.251-11.066-2.644-16.363C184.846 131.491 214.94 112 261.794 112c49.071 0 101.45 38.304 101.45 88.8zM298 368c0 23.159-18.841 42-42 42s-42-18.841-42-42 18.841-42 42-42 42 18.841 42 42z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Antivirus<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9672b19 elementor-widget elementor-widget-elementskit-accordion\" data-id=\"9672b19\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6a6a644493899\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-9672b19\">\n                        <a href=\"#collapse-f6380f66a6a644493899\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-f6380f66a6a644493899\" aria-expanded=\"false\" aria-controls=\"Collapse-f6380f66a6a644493899\">\n                            \n                            <span class=\"ekit-accordion-title\">Kaspersky no se actualiza: Error de conexi\u00f3n<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"ekit-svg-icon icon-down-arrow1\" viewBox=\"0 0 32 32\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.582 8.495c-0.578-0.613-1.544-0.635-2.153-0.059l-13.43 12.723-13.428-12.723c-0.61-0.578-1.574-0.553-2.153 0.059-0.579 0.611-0.553 1.576 0.058 2.155l14.477 13.715c0.293 0.277 0.67 0.418 1.047 0.418s0.756-0.14 1.048-0.418l14.477-13.715c0.611-0.579 0.637-1.544 0.058-2.155z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"ekit-svg-icon icon-up-arrow\" viewBox=\"0 0 32 32\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M26.915 10.844c0.451 0.451 0.451 1.162 0 1.613-0.436 0.436-1.162 0.436-1.597 0l-8.18-8.18v26.995c0 0.629-0.5 1.129-1.129 1.129s-1.146-0.5-1.146-1.129v-26.996l-8.164 8.18c-0.451 0.436-1.178 0.436-1.613 0-0.451-0.451-0.451-1.162 0-1.613l10.117-10.117c0.436-0.436 1.162-0.436 1.597 0l10.116 10.118z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-f6380f66a6a644493899\" class=\" collapse\" aria-labelledby=\"primaryHeading-0-9672b19\" data-parent=\"#accordion-6a6a644493899\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"mb-4\"><div class=\"mb-4\"><div class=\"mb-4\"><div class=\"mb-4\"><div class=\"mb-4\"><h4 class=\"font-medium text-foreground mb-2\">Problema:<\/h4><p class=\"text-sm text-muted-foreground\">Kaspersky no puede descargar las actualizaciones de base de datos y muestra error de conexi\u00f3n.<\/p><\/div><div class=\"mb-4\"><h4 class=\"font-medium text-foreground mb-2\">Soluci\u00f3n:<\/h4><p class=\"text-sm text-muted-foreground\">Puede haber un conflicto con el firewall o la configuraci\u00f3n de proxy.<\/p><\/div><div class=\"mb-4\"><h4 class=\"font-medium text-foreground mb-2\">Pasos a seguir:<\/h4><ol class=\"space-y-2\"><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Verifica tu conexi\u00f3n a internet abriendo una p\u00e1gina web<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Abre Kaspersky &gt; Configuraci\u00f3n &gt; Adicional &gt; Red<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Verifica que \"Analizar conexiones cifradas\" est\u00e9 configurado correctamente<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">En Configuraci\u00f3n de proxy, selecciona \"No usar servidor proxy\"<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Reinicia el servicio de Kaspersky desde el Administrador de tareas<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Si usas VPN, descon\u00e9ctala temporalmente e intenta actualizar<\/span><\/li><\/ol><\/div><\/div><\/div><\/div><\/div>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-9672b19\">\n                        <a href=\"#collapse-7ed5b106a6a644493899\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-7ed5b106a6a644493899\" aria-expanded=\"false\" aria-controls=\"Collapse-7ed5b106a6a644493899\">\n                            \n                            <span class=\"ekit-accordion-title\">Bitdefender bloquea programas leg\u00edtimos<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"ekit-svg-icon icon-down-arrow1\" viewBox=\"0 0 32 32\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.582 8.495c-0.578-0.613-1.544-0.635-2.153-0.059l-13.43 12.723-13.428-12.723c-0.61-0.578-1.574-0.553-2.153 0.059-0.579 0.611-0.553 1.576 0.058 2.155l14.477 13.715c0.293 0.277 0.67 0.418 1.047 0.418s0.756-0.14 1.048-0.418l14.477-13.715c0.611-0.579 0.637-1.544 0.058-2.155z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"ekit-svg-icon icon-up-arrow\" viewBox=\"0 0 32 32\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M26.915 10.844c0.451 0.451 0.451 1.162 0 1.613-0.436 0.436-1.162 0.436-1.597 0l-8.18-8.18v26.995c0 0.629-0.5 1.129-1.129 1.129s-1.146-0.5-1.146-1.129v-26.996l-8.164 8.18c-0.451 0.436-1.178 0.436-1.613 0-0.451-0.451-0.451-1.162 0-1.613l10.117-10.117c0.436-0.436 1.162-0.436 1.597 0l10.116 10.118z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-7ed5b106a6a644493899\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-9672b19\" data-parent=\"#accordion-6a6a644493899\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"mb-4\"><div class=\"mb-4\"><div class=\"mb-4\"><div class=\"mb-4\"><div class=\"mb-4\"><div class=\"mb-4\"><h4 class=\"font-medium text-foreground mb-2\">Problema:<\/h4><p class=\"text-sm text-muted-foreground\">Bitdefender detecta como amenaza y bloquea programas que sabes que son seguros.<\/p><\/div><div class=\"mb-4\"><h4 class=\"font-medium text-foreground mb-2\">Soluci\u00f3n:<\/h4><p class=\"text-sm text-muted-foreground\">Debes agregar el programa a la lista de excepciones de Bitdefender.<\/p><\/div><div class=\"mb-4\"><h4 class=\"font-medium text-foreground mb-2\">Pasos a seguir:<\/h4><ol class=\"space-y-2\"><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Abre Bitdefender y ve a Protecci\u00f3n &gt; Configuraci\u00f3n<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Selecciona \"Excepciones\"<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Clic en \"Agregar excepci\u00f3n\"<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Navega hasta el archivo o carpeta del programa bloqueado<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Marca las opciones de exclusi\u00f3n que necesites<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Guarda los cambios y reinicia el programa bloqueado<\/span><\/li><\/ol><\/div><\/div><\/div><\/div><\/div><\/div>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1663003836\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1663003836\" data-tab-index=\"6\" style=\"--n-tabs-title-order: 6;\" class=\" elementor-element elementor-element-a341614 e-con-full e-flex e-con e-child\" data-id=\"a341614\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6bda42a elementor-widget elementor-widget-heading\" data-id=\"6bda42a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Base de Conocimientos\n<\/span>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f4c5967 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"f4c5967\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-question-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119.043 8 8 119.083 8 256c0 136.997 111.043 248 248 248s248-111.003 248-248C504 119.083 392.957 8 256 8zm0 448c-110.532 0-200-89.431-200-200 0-110.495 89.472-200 200-200 110.491 0 200 89.471 200 200 0 110.53-89.431 200-200 200zm107.244-255.2c0 67.052-72.421 68.084-72.421 92.863V300c0 6.627-5.373 12-12 12h-45.647c-6.627 0-12-5.373-12-12v-8.659c0-35.745 27.1-50.034 47.579-61.516 17.561-9.845 28.324-16.541 28.324-29.579 0-17.246-21.999-28.693-39.784-28.693-23.189 0-33.894 10.977-48.942 29.969-4.057 5.12-11.46 6.071-16.666 2.124l-27.824-21.098c-5.107-3.872-6.251-11.066-2.644-16.363C184.846 131.491 214.94 112 261.794 112c49.071 0 101.45 38.304 101.45 88.8zM298 368c0 23.159-18.841 42-42 42s-42-18.841-42-42 18.841-42 42-42 42 18.841 42 42z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Pagos y Facturaci\u00f3n<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6df9603 elementor-widget elementor-widget-elementskit-accordion\" data-id=\"6df9603\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6a6a64449bd75\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-6df9603\">\n                        <a href=\"#collapse-f6380f66a6a64449bd75\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-f6380f66a6a64449bd75\" aria-expanded=\"false\" aria-controls=\"Collapse-f6380f66a6a64449bd75\">\n                            \n                            <span class=\"ekit-accordion-title\">No recib\u00ed mi licencia despu\u00e9s del pago<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"ekit-svg-icon icon-down-arrow1\" viewBox=\"0 0 32 32\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.582 8.495c-0.578-0.613-1.544-0.635-2.153-0.059l-13.43 12.723-13.428-12.723c-0.61-0.578-1.574-0.553-2.153 0.059-0.579 0.611-0.553 1.576 0.058 2.155l14.477 13.715c0.293 0.277 0.67 0.418 1.047 0.418s0.756-0.14 1.048-0.418l14.477-13.715c0.611-0.579 0.637-1.544 0.058-2.155z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"ekit-svg-icon icon-up-arrow\" viewBox=\"0 0 32 32\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M26.915 10.844c0.451 0.451 0.451 1.162 0 1.613-0.436 0.436-1.162 0.436-1.597 0l-8.18-8.18v26.995c0 0.629-0.5 1.129-1.129 1.129s-1.146-0.5-1.146-1.129v-26.996l-8.164 8.18c-0.451 0.436-1.178 0.436-1.613 0-0.451-0.451-0.451-1.162 0-1.613l10.117-10.117c0.436-0.436 1.162-0.436 1.597 0l10.116 10.118z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-f6380f66a6a64449bd75\" class=\" collapse\" aria-labelledby=\"primaryHeading-0-6df9603\" data-parent=\"#accordion-6a6a64449bd75\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"mb-4\"><div class=\"mb-4\"><div class=\"mb-4\"><div class=\"mb-4\"><div class=\"mb-4\"><div class=\"mb-4\"><h4 class=\"font-medium text-foreground mb-2\">Problema:<\/h4><p class=\"text-sm text-muted-foreground\">Realic\u00e9 el pago pero no he recibido mi licencia por correo electr\u00f3nico.<\/p><\/div><div class=\"mb-4\"><h4 class=\"font-medium text-foreground mb-2\">Soluci\u00f3n:<\/h4><p class=\"text-sm text-muted-foreground\">Verifica tu correo y estado del pedido. La mayor\u00eda de entregas son inmediatas.<\/p><\/div><div class=\"mb-4\"><h4 class=\"font-medium text-foreground mb-2\">Pasos a seguir:<\/h4><ol class=\"space-y-2\"><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Revisa la carpeta de Spam o Correo no deseado<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Verifica que el correo registrado sea correcto<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Ingresa a tu cuenta en nuestra web &gt; Mis Pedidos<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Si el estado es \"Pagado\", la licencia deber\u00eda estar visible ah\u00ed<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Para pagos con Yape\/Plin, el proceso puede tomar hasta 15 minutos<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Contacta a soporte por WhatsApp con tu n\u00famero de pedido si han pasado m\u00e1s de 30 minutos<\/span><\/li><\/ol><\/div><\/div><\/div><\/div><\/div><\/div>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-6df9603\">\n                        <a href=\"#collapse-7ed5b106a6a64449bd75\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-7ed5b106a6a64449bd75\" aria-expanded=\"false\" aria-controls=\"Collapse-7ed5b106a6a64449bd75\">\n                            \n                            <span class=\"ekit-accordion-title\">Error al procesar pago con tarjeta<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"ekit-svg-icon icon-down-arrow1\" viewBox=\"0 0 32 32\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M31.582 8.495c-0.578-0.613-1.544-0.635-2.153-0.059l-13.43 12.723-13.428-12.723c-0.61-0.578-1.574-0.553-2.153 0.059-0.579 0.611-0.553 1.576 0.058 2.155l14.477 13.715c0.293 0.277 0.67 0.418 1.047 0.418s0.756-0.14 1.048-0.418l14.477-13.715c0.611-0.579 0.637-1.544 0.058-2.155z\"><\/path><\/svg>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<svg class=\"ekit-svg-icon icon-up-arrow\" viewBox=\"0 0 32 32\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M26.915 10.844c0.451 0.451 0.451 1.162 0 1.613-0.436 0.436-1.162 0.436-1.597 0l-8.18-8.18v26.995c0 0.629-0.5 1.129-1.129 1.129s-1.146-0.5-1.146-1.129v-26.996l-8.164 8.18c-0.451 0.436-1.178 0.436-1.613 0-0.451-0.451-0.451-1.162 0-1.613l10.117-10.117c0.436-0.436 1.162-0.436 1.597 0l10.116 10.118z\"><\/path><\/svg>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-7ed5b106a6a64449bd75\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-6df9603\" data-parent=\"#accordion-6a6a64449bd75\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <div class=\"mb-4\"><div class=\"mb-4\"><div class=\"mb-4\"><div class=\"mb-4\"><div class=\"mb-4\"><div class=\"mb-4\"><div class=\"mb-4\"><h4 class=\"font-medium text-foreground mb-2\">Problema:<\/h4><p class=\"text-sm text-muted-foreground\">El pago con tarjeta fue rechazado o muestra un error durante el proceso.<\/p><\/div><div class=\"mb-4\"><h4 class=\"font-medium text-foreground mb-2\">Soluci\u00f3n:<\/h4><p class=\"text-sm text-muted-foreground\">Los rechazos pueden deberse a varios factores. Intenta las siguientes alternativas.<\/p><\/div><div class=\"mb-4\"><h4 class=\"font-medium text-foreground mb-2\">Pasos a seguir:<\/h4><ol class=\"space-y-2\"><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Verifica que los datos de la tarjeta sean correctos<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Aseg\u00farate de tener fondos suficientes<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Contacta a tu banco para verificar que no hayan bloqueado la transacci\u00f3n<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Intenta con otra tarjeta si tienes disponible<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Usa un m\u00e9todo de pago alternativo: Yape, Plin o transferencia<\/span><\/li><li class=\"flex gap-3 text-sm\"><span class=\"text-muted-foreground\">Si el cobro se realiz\u00f3 pero muestra error, NO intentes pagar de nuevo y contacta a soporte<\/span><\/li><\/ol><\/div><\/div><\/div><\/div><\/div><\/div><\/div>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-864fa8c e-flex e-con-boxed e-con e-parent\" data-id=\"864fa8c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-bb4a351 e-con-full e-flex e-con e-child\" data-id=\"bb4a351\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e5f0fc2 elementor-widget elementor-widget-menu-anchor\" data-id=\"e5f0fc2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"cita\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b1f0fd elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"5b1f0fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Soporte Personalizado\n<\/span>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ee833d elementor-widget elementor-widget-heading\" data-id=\"4ee833d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Agenda una cita con nuestro equipo\n<\/span>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b112848 elementor-widget elementor-widget-text-editor\" data-id=\"b112848\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-muted-foreground mb-8\">Si no encontraste soluci\u00f3n a tu problema, agenda una sesi\u00f3n de soporte remoto con uno de nuestros t\u00e9cnicos especializados.<\/p><div class=\"relative max-w-xl mx-auto\">\u00a0<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47fbe6c elementor-position-inline-start elementor-mobile-position-inline-start elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"47fbe6c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-clock\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm0 448c-110.5 0-200-89.5-200-200S145.5 56 256 56s200 89.5 200 200-89.5 200-200 200zm61.8-104.4l-84.9-61.7c-3.1-2.3-4.9-5.9-4.9-9.7V116c0-6.6 5.4-12 12-12h32c6.6 0 12 5.4 12 12v141.7l66.8 48.6c5.4 3.9 6.5 11.4 2.6 16.8L334.6 349c-3.9 5.3-11.4 6.5-16.8 2.6z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tHorarios de atenci\u00f3n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tLunes a Viernes: 9:00 AM - 7:00 PM\nS\u00e1bados: 9:00 AM - 2:00 PM\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b575472 elementor-position-inline-start elementor-mobile-position-inline-start elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"b575472\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg class=\"ekit-svg-icon icon-cloud-computing1\" viewBox=\"0 0 32 32\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M25.373 12.117c-0.067-4.879-4.056-8.827-8.951-8.827-2.177 0-4.275 0.792-5.906 2.23-1.456 1.283-2.452 2.999-2.846 4.882-0.029-0-0.057-0.001-0.086-0.001-4.182 0-7.584 3.402-7.584 7.584s3.402 7.584 7.584 7.584h2.783c0.377 0 0.682-0.305 0.682-0.682s-0.306-0.682-0.682-0.682h-2.783c-3.429 0-6.219-2.79-6.219-6.219s2.79-6.219 6.219-6.219c0.183 0 0.376 0.010 0.591 0.030 0.364 0.034 0.691-0.225 0.74-0.587 0.246-1.801 1.135-3.458 2.504-4.665 1.382-1.218 3.159-1.889 5.003-1.889 4.183 0 7.587 3.403 7.587 7.587 0 0.151-0.028 0.54-0.028 0.54-0.014 0.201 0.061 0.398 0.205 0.538s0.343 0.209 0.544 0.189c0.181-0.018 0.365-0.027 0.544-0.027 2.956 0 5.361 2.405 5.361 5.361s-2.405 5.361-5.361 5.361h-3.056c-0.377 0-0.682 0.305-0.682 0.682s0.306 0.682 0.682 0.682h3.056c3.709 0 6.726-3.017 6.726-6.726-0-3.675-2.964-6.672-6.627-6.725zM16.422 6.497c-2.854 0-5.296 2.133-5.682 4.96-0.051 0.373 0.211 0.716 0.584 0.768 0.398 0.056 0.722-0.242 0.768-0.584 0.294-2.155 2.155-3.78 4.33-3.78 0.377 0 0.682-0.306 0.682-0.682s-0.306-0.683-0.682-0.683zM19.58 26.043c-0.251-0.281-0.683-0.305-0.964-0.054l-1.642 1.466v-8.396c0-0.377-0.306-0.682-0.682-0.682s-0.682 0.305-0.682 0.682v8.396l-1.642-1.466c-0.281-0.251-0.713-0.227-0.964 0.054s-0.227 0.712 0.054 0.964l2.482 2.218c0.214 0.191 0.482 0.287 0.751 0.287s0.537-0.096 0.751-0.287l2.482-2.218c0.281-0.251 0.305-0.683 0.054-0.964z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tSoporte remoto\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tNos conectamos a tu equipo de forma segura para resolver problemas de instalaci\u00f3n, activaci\u00f3n y configuraci\u00f3n.\n\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f752f8 elementor-position-inline-start elementor-mobile-position-inline-start elementor-view-default elementor-widget elementor-widget-icon-box\" data-id=\"4f752f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-whatsapp\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M380.9 97.1C339 55.1 283.2 32 223.9 32c-122.4 0-222 99.6-222 222 0 39.1 10.2 77.3 29.6 111L0 480l117.7-30.9c32.4 17.7 68.9 27 106.1 27h.1c122.3 0 224.1-99.6 224.1-222 0-59.3-25.2-115-67.1-157zm-157 341.6c-33.2 0-65.7-8.9-94-25.7l-6.7-4-69.8 18.3L72 359.2l-4.4-7c-18.5-29.4-28.2-63.3-28.2-98.2 0-101.7 82.8-184.5 184.6-184.5 49.3 0 95.6 19.2 130.4 54.1 34.8 34.9 56.2 81.2 56.1 130.5 0 101.8-84.9 184.6-186.6 184.6zm101.2-138.2c-5.5-2.8-32.8-16.2-37.9-18-5.1-1.9-8.8-2.8-12.5 2.8-3.7 5.6-14.3 18-17.6 21.8-3.2 3.7-6.5 4.2-12 1.4-32.6-16.3-54-29.1-75.5-66-5.7-9.8 5.7-9.1 16.3-30.3 1.8-3.7.9-6.9-.5-9.7-1.4-2.8-12.5-30.1-17.1-41.2-4.5-10.8-9.1-9.3-12.5-9.5-3.2-.2-6.9-.2-10.6-.2-3.7 0-9.7 1.4-14.8 6.9-5.1 5.6-19.4 19-19.4 46.3 0 27.3 19.9 53.7 22.6 57.4 2.8 3.7 39.1 59.7 94.8 83.8 35.2 15.2 49 16.5 66.6 13.9 10.7-1.6 32.8-13.4 37.4-26.4 4.6-13 4.6-24.1 3.2-26.4-1.3-2.5-5-3.9-10.5-6.6z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t\u00bfUrgente?\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tPara casos urgentes, cont\u00e1ctanos directamente por WhatsApp y te atenderemos lo antes posible.\n\n\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a84c2e1 elementor-widget elementor-widget-button\" data-id=\"a84c2e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/wa.me\/51999999999\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-whatsapp\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M380.9 97.1C339 55.1 283.2 32 223.9 32c-122.4 0-222 99.6-222 222 0 39.1 10.2 77.3 29.6 111L0 480l117.7-30.9c32.4 17.7 68.9 27 106.1 27h.1c122.3 0 224.1-99.6 224.1-222 0-59.3-25.2-115-67.1-157zm-157 341.6c-33.2 0-65.7-8.9-94-25.7l-6.7-4-69.8 18.3L72 359.2l-4.4-7c-18.5-29.4-28.2-63.3-28.2-98.2 0-101.7 82.8-184.5 184.6-184.5 49.3 0 95.6 19.2 130.4 54.1 34.8 34.9 56.2 81.2 56.1 130.5 0 101.8-84.9 184.6-186.6 184.6zm101.2-138.2c-5.5-2.8-32.8-16.2-37.9-18-5.1-1.9-8.8-2.8-12.5 2.8-3.7 5.6-14.3 18-17.6 21.8-3.2 3.7-6.5 4.2-12 1.4-32.6-16.3-54-29.1-75.5-66-5.7-9.8 5.7-9.1 16.3-30.3 1.8-3.7.9-6.9-.5-9.7-1.4-2.8-12.5-30.1-17.1-41.2-4.5-10.8-9.1-9.3-12.5-9.5-3.2-.2-6.9-.2-10.6-.2-3.7 0-9.7 1.4-14.8 6.9-5.1 5.6-19.4 19-19.4 46.3 0 27.3 19.9 53.7 22.6 57.4 2.8 3.7 39.1 59.7 94.8 83.8 35.2 15.2 49 16.5 66.6 13.9 10.7-1.6 32.8-13.4 37.4-26.4 4.6-13 4.6-24.1 3.2-26.4-1.3-2.5-5-3.9-10.5-6.6z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Whatsapp Directo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c42ffbf e-con-full e-flex e-con e-child\" data-id=\"c42ffbf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c975565 elementor-widget elementor-widget-heading\" data-id=\"c975565\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Formulario de Cita<\/span>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3597f75 elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"3597f75\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Siguiente&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Formulario de Cita\" aria-label=\"Formulario de Cita\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"25\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"3597f75\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Soporte - Software Latam\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"25\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNombre completo\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Tu nombre\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Tu@mail.com\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_89735d7 elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_89735d7\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTel\u00e9fono\/Whatsapp\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_89735d7]\" id=\"form-field-field_89735d7\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"+51 99999\" required=\"required\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_79665b3 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_79665b3\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tN\u00ba de pedido (si aplica)\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_79665b3]\" id=\"form-field-field_79665b3\" rows=\"4\" placeholder=\"SP-XXXX\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-date elementor-field-group elementor-column elementor-field-group-field_14b6fdc elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_14b6fdc\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tFecha preferida\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\n\t\t<input type=\"date\" name=\"form_fields[field_14b6fdc]\" id=\"form-field-field_14b6fdc\" class=\"elementor-field elementor-size-sm  elementor-field-textual elementor-date-field\" placeholder=\"Selecciona una fecha\" required=\"required\" pattern=\"[0-9]{4}-[0-9]{2}-[0-9]{2}\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-time elementor-field-group elementor-column elementor-field-group-field_a066799 elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_a066799\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tHorario\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"time\" name=\"form_fields[field_a066799]\" id=\"form-field-field_a066799\" class=\"elementor-field elementor-size-sm  elementor-field-textual elementor-time-field\" placeholder=\"Selecciona un horario\" required=\"required\">\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDescribe tu problema\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"Cu\u00e9ntanos con detalle qu\u00e9 est\u00e1 pasando...\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-calendar-check\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 64h-48V12c0-6.627-5.373-12-12-12h-40c-6.627 0-12 5.373-12 12v52H160V12c0-6.627-5.373-12-12-12h-40c-6.627 0-12 5.373-12 12v52H48C21.49 64 0 85.49 0 112v352c0 26.51 21.49 48 48 48h352c26.51 0 48-21.49 48-48V112c0-26.51-21.49-48-48-48zm-6 400H54a6 6 0 0 1-6-6V160h352v298a6 6 0 0 1-6 6zm-52.849-200.65L198.842 404.519c-4.705 4.667-12.303 4.637-16.971-.068l-75.091-75.699c-4.667-4.705-4.637-12.303.068-16.971l22.719-22.536c4.705-4.667 12.303-4.637 16.97.069l44.104 44.461 111.072-110.181c4.705-4.667 12.303-4.637 16.971.068l22.536 22.718c4.667 4.705 4.636 12.303-.069 16.97z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Agendar Cita de Soporte<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-addca5d e-flex e-con-boxed e-con e-parent\" data-id=\"addca5d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0387538 elementor-widget elementor-widget-heading\" data-id=\"0387538\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Otras formas de contactarnos\n<\/span>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-06bd446 e-flex e-con-boxed e-con e-parent\" data-id=\"06bd446\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e5917b6 e-con-full e-transform e-flex e-con e-child\" data-id=\"e5917b6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_transform_translateY_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:-5,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a51ade2 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"a51ade2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-whatsapp\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M380.9 97.1C339 55.1 283.2 32 223.9 32c-122.4 0-222 99.6-222 222 0 39.1 10.2 77.3 29.6 111L0 480l117.7-30.9c32.4 17.7 68.9 27 106.1 27h.1c122.3 0 224.1-99.6 224.1-222 0-59.3-25.2-115-67.1-157zm-157 341.6c-33.2 0-65.7-8.9-94-25.7l-6.7-4-69.8 18.3L72 359.2l-4.4-7c-18.5-29.4-28.2-63.3-28.2-98.2 0-101.7 82.8-184.5 184.6-184.5 49.3 0 95.6 19.2 130.4 54.1 34.8 34.9 56.2 81.2 56.1 130.5 0 101.8-84.9 184.6-186.6 184.6zm101.2-138.2c-5.5-2.8-32.8-16.2-37.9-18-5.1-1.9-8.8-2.8-12.5 2.8-3.7 5.6-14.3 18-17.6 21.8-3.2 3.7-6.5 4.2-12 1.4-32.6-16.3-54-29.1-75.5-66-5.7-9.8 5.7-9.1 16.3-30.3 1.8-3.7.9-6.9-.5-9.7-1.4-2.8-12.5-30.1-17.1-41.2-4.5-10.8-9.1-9.3-12.5-9.5-3.2-.2-6.9-.2-10.6-.2-3.7 0-9.7 1.4-14.8 6.9-5.1 5.6-19.4 19-19.4 46.3 0 27.3 19.9 53.7 22.6 57.4 2.8 3.7 39.1 59.7 94.8 83.8 35.2 15.2 49 16.5 66.6 13.9 10.7-1.6 32.8-13.4 37.4-26.4 4.6-13 4.6-24.1 3.2-26.4-1.3-2.5-5-3.9-10.5-6.6z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6177864 elementor-widget elementor-widget-heading\" data-id=\"6177864\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Whatsapp<\/span>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0787498 elementor-widget elementor-widget-text-editor\" data-id=\"0787498\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"transition-all ease-out opacity-100 translate-y-0\"><div class=\"group relative bg-card rounded-2xl border border-border\/60 p-8 h-full hover:shadow-card-hover hover:-translate-y-2 transition-all duration-500 overflow-hidden\" style=\"text-align: center;\"><div class=\"relative\"><p class=\"text-sm text-muted-foreground mb-4\">Respuesta inmediata en horario laboral<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-079b2a0 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"079b2a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/wa.me\/51973761847\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-whatsapp\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M380.9 97.1C339 55.1 283.2 32 223.9 32c-122.4 0-222 99.6-222 222 0 39.1 10.2 77.3 29.6 111L0 480l117.7-30.9c32.4 17.7 68.9 27 106.1 27h.1c122.3 0 224.1-99.6 224.1-222 0-59.3-25.2-115-67.1-157zm-157 341.6c-33.2 0-65.7-8.9-94-25.7l-6.7-4-69.8 18.3L72 359.2l-4.4-7c-18.5-29.4-28.2-63.3-28.2-98.2 0-101.7 82.8-184.5 184.6-184.5 49.3 0 95.6 19.2 130.4 54.1 34.8 34.9 56.2 81.2 56.1 130.5 0 101.8-84.9 184.6-186.6 184.6zm101.2-138.2c-5.5-2.8-32.8-16.2-37.9-18-5.1-1.9-8.8-2.8-12.5 2.8-3.7 5.6-14.3 18-17.6 21.8-3.2 3.7-6.5 4.2-12 1.4-32.6-16.3-54-29.1-75.5-66-5.7-9.8 5.7-9.1 16.3-30.3 1.8-3.7.9-6.9-.5-9.7-1.4-2.8-12.5-30.1-17.1-41.2-4.5-10.8-9.1-9.3-12.5-9.5-3.2-.2-6.9-.2-10.6-.2-3.7 0-9.7 1.4-14.8 6.9-5.1 5.6-19.4 19-19.4 46.3 0 27.3 19.9 53.7 22.6 57.4 2.8 3.7 39.1 59.7 94.8 83.8 35.2 15.2 49 16.5 66.6 13.9 10.7-1.6 32.8-13.4 37.4-26.4 4.6-13 4.6-24.1 3.2-26.4-1.3-2.5-5-3.9-10.5-6.6z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Whatsapp Directo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-41bc0a4 e-con-full e-transform e-flex e-con e-child\" data-id=\"41bc0a4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_transform_translateY_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:-5,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8f87559 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"8f87559\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg class=\"ekit-svg-icon icon-support1\" viewBox=\"0 0 32 32\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M27.429 12.714c0-6.343-5.114-11.457-11.429-11.457s-11.429 5.114-11.429 11.429c0 0 0 0 0 0.029-2.543 0.143-4.571 2.257-4.571 4.829v0.571c0 2.686 2.171 4.857 4.857 4.857h0.257l2.029 3.229c1.429 2.286 3.857 3.629 6.543 3.629h0.4c0.257 0.971 1.143 1.714 2.2 1.714 1.257 0 2.286-1.029 2.286-2.286s-1.029-2.286-2.286-2.286c-1.057 0-1.943 0.743-2.2 1.714h-0.4c-2.286 0-4.371-1.171-5.571-3.114l-1.657-2.6h0.4c0.629 0 1.143-0.514 1.143-1.143v-8c0-0.629-0.514-1.143-1.143-1.143h-1.143c0-5.686 4.6-10.286 10.286-10.286s10.286 4.6 10.286 10.286h-1.143c-0.629 0-1.143 0.514-1.143 1.143v8c0 0.629 0.514 1.143 1.143 1.143h2c2.686 0 4.857-2.171 4.857-4.857v-0.571c0-2.571-2.029-4.686-4.571-4.829zM16.286 28.114c0.629 0 1.143 0.514 1.143 1.143s-0.514 1.143-1.143 1.143-1.143-0.514-1.143-1.143 0.514-1.143 1.143-1.143zM6.857 13.829v8h-2c-2.057 0-3.714-1.657-3.714-3.714v-0.571c0-2.057 1.657-3.714 3.714-3.714h2zM30.857 18.114c0 2.057-1.657 3.714-3.714 3.714h-2v-8h2c2.057 0 3.714 1.657 3.714 3.714v0.571zM20.743 5.571c-0.057-0.029-0.143-0.086-0.229-0.143s-0.171-0.114-0.229-0.143c-0.257-0.171-0.629-0.086-0.771 0.2s-0.086 0.6 0.2 0.771c0.057 0.029 0.143 0.086 0.229 0.143s0.171 0.114 0.257 0.143c0.086 0.057 0.2 0.086 0.286 0.086 0.2 0 0.371-0.086 0.486-0.286 0.143-0.257 0.057-0.6-0.229-0.771zM16 4.114c-2.429 0-4.714 1.057-6.286 2.886-0.2 0.229-0.171 0.6 0.057 0.8 0.114 0.086 0.229 0.143 0.371 0.143 0.171 0 0.314-0.057 0.429-0.2 1.371-1.571 3.343-2.486 5.429-2.486 0.514 0 1.029 0.057 1.543 0.171 0.314 0.057 0.6-0.143 0.686-0.429s-0.143-0.6-0.429-0.686c-0.6-0.143-1.2-0.2-1.8-0.2z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4726a91 elementor-widget elementor-widget-heading\" data-id=\"4726a91\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Tel\u00e9fono\n\n<\/span>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6257995 elementor-widget elementor-widget-text-editor\" data-id=\"6257995\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"transition-all ease-out opacity-100 translate-y-0\"><div class=\"group relative bg-card rounded-2xl border border-border\/60 p-8 h-full hover:shadow-card-hover hover:-translate-y-2 transition-all duration-500 overflow-hidden\"><div class=\"relative\"><p class=\"text-sm text-muted-foreground mb-4\">Lun-Dom: 9am-9pm<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ed0964 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"9ed0964\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/wa.me\/51999999999\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">+51 973761847<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0bb6785 e-con-full e-transform e-flex e-con e-child\" data-id=\"0bb6785\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_transform_translateY_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:-5,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_hover&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_hover_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_hover_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca4abf4 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"ca4abf4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg class=\"ekit-svg-icon icon-document\" viewBox=\"0 0 32 32\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M4.369 1.087v30.625h15.963l7.3-7.231v-23.394h-23.262zM5.606 2.394h20.719v21.175h-6.256c-0.394 0-0.65 0.325-0.65 0.65v6.188h-13.813v-28.012zM20.725 29.5v-4.694h4.694l-4.694 4.694zM9.056 6.819h13.75v1.306h-13.75v-1.306zM9.056 12.363h13.75v1.306h-13.75v-1.306zM9.056 17.9h13.75v1.306h-13.75v-1.306z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e16f5b elementor-widget elementor-widget-heading\" data-id=\"1e16f5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Email\n<\/span>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-afa172f elementor-widget elementor-widget-text-editor\" data-id=\"afa172f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<section class=\"py-20 md:py-28 bg-secondary\/30\"><div class=\"container-custom\"><div class=\"grid md:grid-cols-2 lg:grid-cols-4 gap-6\"><div class=\"transition-all ease-out opacity-100 translate-y-0\"><div class=\"group relative bg-card rounded-2xl border border-border\/60 p-8 h-full hover:shadow-card-hover hover:-translate-y-2 transition-all duration-500 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Encuentra soluciones r\u00e1pidas a los problemas m\u00e1s comunes o agenda una cita con nuestro equipo de soporte. \u00a0 Base de Conocimiento Agendar cita Whatsapp Directo Categor\u00edas de Soporte Activaci\u00f3n de Licencias Instalaci\u00f3n Errores de Windows Microsoft Office Antivirus Pagos y facturaci\u00f3n Base de Conocimientos Activaci\u00f3n de licencias Error 0xC004F074: No se puede [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-25","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Soporte - Software Latam<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/softwareslatam.com\/co\/soporte\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Soporte - Software Latam\" \/>\n<meta property=\"og:description\" content=\"\u00bfC\u00f3mo podemos ayudarte? 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